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Patients, Pain & Their Perceptions
Powerful Techniques to Help Patients Understand the Meaning
of "Controlled Pain" while Simultaneously Improving Satisfaction

"How often was your pain well controlled?" is a question often asked on patient satisfaction surveys. Lower scores could mean the loss of reimbursement and patients going elsewhere! Patients given appropriate pain medications still may give low patient satisfaction scores because healthcare professionals did not effectively communicate. This program cover strategies for both outpatient and hospitalized patients who are dealing with pain.

Through this content-rich and high-energy program you will learn how to manage a patient’s pain while simultaneously dramatically improving the patient experience.

This program will provide specific and easy to implement strategies to help ALL clinicians, not just pain management specialists. Pain management is more than "passing meds." This program is not about different types of pain medications. Rather, it is about building a relationship with the patient and together finding the best method of managing pain. At times, healthcare professionals cannot completely remove all pain. However, even patients experiencing some pain (that is tolerable) can still give high patient satisfaction scores. Pain management is much more than managing the pain; it is also about managing the perceptions.

Choosing the right words is as important as choosing the right medications.

In the sessions, you will learn:

  • Surefire methods of communicating with inpatients experiencing acute pain and outpatients experiencing chronic pain.
  • An effective three-step process to assess, plan and manage a patient’s pain. The process can be easily implemented to improve compliance.
  • How to avoid patients from becoming angry and frustrated regarding their pain management. (Once a patient’s situation escalates to this level of emotional intensity, it will very difficult to change their perceptions; prevention is the key!)
  • That the commonly used “1-10 pain scale” is not enough; this program focuses on a more detailed, yet simple to administer method.
  • How to communicate with patients about non-pharmaceutical methods of pain management. Also, the program will cover how to effectively discuss blending the two types of management to increase compliance.

Your patient compliance levels will soar!


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The Center for Healthcare Communiction