Excellent Communication = Safe Patients

Through our communication strategies, your hospital or practice will gain valuable skills to lower the risk of errors while at the same time creating compliant happy patients.

Our consulting services review every aspect of patient care from the moment the patient walks in to their exit from the system. We also look at the interaction between professionals so clear and concise information is communicated. We carefully review the internal processes to create a safe, efficient and patient-friendly healthcare environment.

Patient-Professional Interactions

Professional Professional Interactions

Patient-Professional Interactions

Pre-Visit

Before the patient actually visits the hospital or practice, there is an initial contact with the organization. Our strategies make sure this is a strong positive experience. If patients have a bad experience on the phone that may end the relationship right there!

We look at every aspect of this pre-visit experience, including:

• What is said to patients on the phone
• Paperwork that is mailed (or emailed)

The Opening

You don't have a second chance to make a great first impression. When a patient first enters your hospital or practice, they immediately make an impression. Our innovative strategies will help create the BEST first impression.

We look at every aspect of this "opening" experience, including:

• What is said to the patients
• Paperwork patients fill out
• Instructions patients are given

Flow Through the System

When patients move through your organization during their hospital stay or office visit, we carefully review the process.

We look at the several aspects during this "flow" experience, including explanations to patients so they understand what is taking place.

The Closing

In our work, this has been traditionally the weakest part of the patient experience. Upon completing their hospital stay or office visit, they MUST be given clear and concise information to protect their safety.

We look at every aspect of this "closing" experience, including:

• Explanation of the medical issues
• Paperwork patients fill out
• Educational information supplied to patients

Professional-Professional Interactions

Professional Communication System

Healthcare professionals must constantly communicate with each other. Problems with the process can lead to serious issues with patient care. Our Professional Communication System will help professionals clearly state important patient information.

• Communicating patient information in person
• Communicating patient information on the phone

Hand Off Communication

As shifts change in a hospital, outgoing healthcare professionals "hand off" important information to their replacements in a brief meeting. It is critical that communication be crystal clear during this process. However, multiple studies indicate that important information is often not communicated. This puts patients at extreme risk.

To create safe and effective "hand off" communication, our Center has a two-part process:

• Review current hand off policies and directly observe a hand off procedure
• Implement strategies to effectively convey information about patients

Contact us today to create excellent patient care!
1-800-677-3256
info@CommunicatingWithPatients.com