The Center for Healthcare Communication
Sign up for our Newsletter
and receive TWO complimentary Special Reports!
10 Top Tips on "Communicating with Patients"
25 Ways to "Energize Your Workplace"
Dramatically improving patient satisfaction
Decreasing medical errors
Enhancing patient compliance



Our PIE Model of Communication





Materials Review


Free Articles

Media Center


Contact Us

Materials Review

This service focuses on reviewing all the items that are developed for patients. It is vital that these patient-focused items be clear, concise and jargon free. Unfortunately, many patient-oriented materials are unclear, verbose and filled with jargon.

A report of suggested changes is developed upon completion of the review process.

Click on the menu items below to take you to the selected section.

Examples of real-life poorly written patient oriented materials
Types of materials reviewed
Review process
Material creation

Examples of real-life poorly written patient oriented materials

These two items are from our 2016 Engaging Your Patients Calendar. (For more information about the calendar, click here.) The “wrinkled skin” example did not use jargon, but was badly worded and confusing. The “malignant hyperthermia” was on an intake form. It would have been acceptable to use this jargon expression if the term was explained, but it never was clarified.

Click on image to enlarge.

Types of Materials Reviewed

We review the following materials:

  • Intake forms
  • Patient education materials
  • Discharge materials
  • Website information
  • Any other type of materials patients view

Review Process

Each item is carefully examined based on the following criteria:

  • Grade level
  • Sentence complexity
  • Clarity
  • Jargon usage

Material Creation

Tell us what you need and we will create custom patient materials from a new intake form to a patient education manual. Each created item will be developed through a team of various professionals including healthcare specialists, education experts, editors and graphic artists.

The Center for Healthcare Communiction