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Engaging Your Patients
Surefire Strategies to Raise Patient Satisfaction,
Decrease Miscommunication Errors and
Dramatically Enhance Compliance!

Program Description

The patients are the reason we are here; they are the customers. This high-energy program provides practical solutions to create an environment where the needs of the patients always come first.  Learn what to say to patients – and what NEVER to say to patients! This program will empower you with skills to dramatically improve the quality of interactions with patients to enhance the patient experience. You will learn: tools to tap into the psychosocial domain, top-notch interviewing skills, shared decision-making (partnering with patients) and highly effective methods of educating patients with impact!

Program Objectives

  1. Demonstrate effective interview openings & closings
  2. Apply nonverbal communication & listening skills
  3. Practice tools to tap into the psychosocial aspects
  4. Apply strategies for gathering information from patients
  5. Demonstrate techniques for educating patients

Program Outline

  • Effective interview openings & closings                                                     
    • Getting the name right
    • Preparing for visit
    • Effective openings
    • Effective closings
  • Nonverbal communication & listening skills                                              
    • Deciphering nonverbal communication
    • Powerful paralanguage cues
    • Active listening skills
    • Barriers to effective listening
  • Empathic & caring behaviors                                                                     
    • The power of empathy
    • Differences between empathy & sympathy
    • Incorporating empathy into interviews
    • Reason behind, “Empathize before you Educate”
  • Interviewing patients (gathering information)                                          
    • Interviewing power tips
    • Closed- and open-ended questions
    • Handling sensitive topics
    • Questions never to ask
  • Educating patients (giving information)                                                    
    • Incorporating adult learning theories
    • The maximum amount of info to share
    • Avoiding common mistakes
    • Use of the powerful “teach back” method


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The Center for Healthcare Communiction